Livraisons et retours

How to contact [LA]ctive customer service?

For any difficulty, the Customer must first contact [LA]ctive customer service, at the following contact details:

• By email: hello@lactivecosmetiques.com; or
• At the following postal address: 58 rue de Monceau 75008 Paris
  
  

What is the right of withdrawal and how to exercise it for a product?

In accordance with Articles L. 221-18 et seq. of the Consumer Code, any Customer has the right to withdraw, without giving any reason, within a period of fourteen (14) days, which runs from the day after receipt of the product by the Customer, or by a third party designated by the Customer, other than the carrier.

If the deadline expires on a Saturday, Sunday or a public holiday or bank holiday, it is extended until the next working day.

In the event of damage suffered by the cosmetic product on this occasion, [LA]ctive reserves the right to thwart the Customer's right of withdrawal.

In order to notify [LA]ctive of the exercise of its right of withdrawal, the Customer must:

• notify [LA]ctive of its decision to withdraw by any unambiguous statement,
• By returning, to the postal address indicated, the signed and completed withdrawal form available in Appendix 1 of this returns policy
• By returning by any other means his decision to withdraw to [LA]ctive, unambiguously to the email address / postal address indicated in article 1 above.

In order for the fourteen (14) day withdrawal period to be respected, the Customer must send his communication relating to the exercise of his rights before the expiry of this period.

In any event, the burden of proof for this exercise rests with the latter.

How to return cosmetic products when exercising the right of withdrawal?

The Customer must return or return the product to the address provided by [LA]ctive's customer service, in its original packaging, and if possible with its original packaging and the return slip, without undue delay and no later than fourteen (14) days after the Customer has communicated to [LA]ctive his decision to withdraw from the electronic sales contract.

This deadline is deemed to have been met if the Customer returns the product before the expiry of the fourteen (14) day period.

Failing this, no reimbursement can be made by [LA]ctive.

The return of the product is the responsibility and expense of the Customer, provided that these costs correspond to the direct costs of returning the product.

Product Refunds

[LA]ctive will reimburse the Customer for all payments received from him, via the payment method used in the context of the order, with the exception for products of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by [LA]ctive. This reimbursement will take place no later than fourteen (14) days from the day on which [LA]ctive is informed of the Customer's decision to withdraw.

[LA]ctive may defer the reimbursement of the product until receipt of the product subject to withdrawal, or until the Customer has provided proof of shipment of the product concerned, the date retained being that of the first of these facts.

Any samples given to the Customer may be kept by the latter.

Exclusion of the right of withdrawal for cosmetic products

In accordance with Article L. 221-28 of the Consumer Code, the Customer expressly acknowledges that any product unsealed after delivery and which cannot be returned for reasons of hygiene or health protection cannot benefit from the right of withdrawal, in particular in the event that the seal of a cosmetic product is removed (without this list being exhaustive).

Appendix 1: Withdrawal form

(Please complete and return this form only if you wish to withdraw from the electronic sales contract)

For the attention of **[LA]ctive, whose head office is located at 58 rue de Monceau 75008, Paris and whose contact email address is: hello@lactivecosmetiques.com**

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below: __

Ordered on (*)/received on (*): __

Name of client(s): __

Address of customer(s): __

Signature of the client(s) (only if this form is notified on paper): __

Date :__

(*) Delete as appropriate.